SHIPPING & RETURNS
All of our small post-able items will be dispatched within 2-3 business days via Royal Mail. You should expect to receive delivery within 4- 7 business days.
Larger items will be dispatched with our courier with a delivery time of up to 14 working days. We do operate with a 1 man delivery team so some assistance may be required upon delivery.
If the driver is unable to deliver the item due to obstructions / unclear access we may have to reschedule delivery or return the item to our warehouse. The driver will reserve the right to refuse to assemble the item if the room is not clear. In this case you may be liable to pay a redelivery charge for another date.
We require all customers to sign a delivery confirmation note to confirm that any larger item has been received in a satisfactory condition. We advise that our customers do check over the item in full prior to signing the note. If this has been signed as satisfactory upon delivery we will not be liable for any damage to the product thereafter and you will be liable to pay any courier costs to return the item.
Return & Exchange Policy
Your item must be returned in it's original condition and packaging within 14 working days. Once received into the warehouse and checked over the refund will be processed within 14 days. If any damages are to occur the cost will be deducted from your refund. Please ensure that you use a courier that provides a tracking service.
If you would like to return an item our return address is:
2 Beverley Road
Please inform us via email with the following information to start processing your return:
- Order Number
- Customer Name
- Contact Details
- Item information and product issue